Privacy Policy

1. Introduction

ClickTrackerX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven marketing platform and services.

Our platform provides click tracking, advertising campaign management, AI-powered content generation, and integration with third-party advertising platforms including Facebook (Meta), Google Ads, WordPress, and other marketing services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, company name, billing information, and login credentials
• Content: Marketing content, images, videos, and other materials you upload or generate
• Platform Credentials: OAuth tokens and access credentials for Facebook, Google, WordPress, and other integrated platforms
• Communication Data: Messages, support tickets, and feedback you provide

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Click Tracking Data: Click events, timestamps, IP addresses, user agents, referrer URLs, device information, and geographic location
• Usage Analytics: Pages viewed, features used, session duration, and interaction patterns
• Technical Data: Browser type, operating system, device identifiers, and network information
• Cookies and Similar Technologies: Session cookies, authentication tokens, and tracking pixels (see Cookie Policy for details)

2.3 Third-Party Platform Data

When you connect third-party platforms, we may collect:

• Facebook/Meta: Ad account data, campaign metrics, ad creative performance, pixel events, Conversions API (CAPI) data, audience insights
• Google Ads: Campaign data, conversion tracking, click performance, keyword data, ad group metrics
• WordPress: Site configuration, post metadata, content, published pages, user roles (within your WordPress sites)
• Publisher Networks: Revenue data, traffic statistics, SFTP deployment logs

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our platform and services
• Process and track clicks, conversions, and advertising performance
• Sync data with Facebook, Google Ads, WordPress, and other integrated platforms
• Generate AI-powered content, images, and marketing materials
• Manage your advertising campaigns and optimize performance

3.2 Analytics and Improvement

• Analyze usage patterns and service performance
• Improve our platform features and user experience
• Develop new features and services
• Detect and prevent fraud, abuse, and security threats

3.3 Communication

• Send service-related notifications and updates
• Respond to support requests and inquiries
• Provide technical assistance and account management
• Send marketing communications (with your consent)

3.4 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other agreements
• Protect rights, property, and safety of ClickTrackerX and our users
• Respond to legal requests and prevent illegal activities

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with trusted service providers who assist in operating our platform:

• Cloud Infrastructure: Hosting, storage, and computing services
• AI Services: OpenAI (GPT-4), DALL-E, and other AI providers for content generation
• Analytics: Usage analytics and performance monitoring services
• Payment Processing: Billing and payment gateway providers
• Email Services: Transactional and marketing email delivery

4.2 Advertising Platforms

We integrate with and share data with advertising platforms as necessary for service functionality:

• Facebook/Meta: Conversion events via Conversions API (CAPI), ad performance data, campaign management data
• Google Ads: Conversion tracking, campaign data, performance metrics
• Publisher Networks: Traffic data, revenue reporting, content distribution

Note: Data shared with advertising platforms is governed by their respective privacy policies. We recommend reviewing Facebook's Data Policy and Google's Privacy Policy.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active plus 90 days after account closure
• Click Tracking Data: Retained for 24 months for analytics and reporting purposes
• Financial Records: Retained for 7 years to comply with tax and accounting requirements
• AI-Generated Content: Retained while your account is active or as configured in your settings
• Support Communications: Retained for 3 years for quality assurance and legal compliance

After the retention period, we securely delete or anonymize your information. You may request earlier deletion subject to legal and operational requirements.

6. Your Privacy Rights

6.1 GDPR Rights (European Economic Area)

If you are located in the EEA, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing under certain conditions
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent

6.2 CCPA Rights (California Residents)

If you are a California resident, you have the following rights:

• Know: Request disclosure of personal information we collect, use, and share
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: Exercise your rights without discriminatory treatment

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or use our contact form. We will respond to your request within 30 days.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication, and audit logging
• Secure Infrastructure: Cloud infrastructure with security monitoring and intrusion detection
• Regular Audits: Security assessments and vulnerability scanning
• Data Isolation: Multi-tenant architecture with data segregation

While we use reasonable efforts to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction.

When transferring data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with service providers
• Compliance with Privacy Shield principles (where applicable)
• Ensuring adequate level of protection as required by applicable law

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links and Services

Our platform may contain links to third-party websites and services (including Facebook, Google, WordPress, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Relevant third-party privacy policies:

• Facebook/Meta: facebook.com/privacy/policy
• Google: policies.google.com/privacy
• OpenAI: openai.com/privacy

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we will provide additional notice (such as email notification).

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.